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Attendee Participation and How to Mute Chat or Speak Live

This article is for: Legacy WebinarJam Users (Customers who joined prior to Sept 2017)

When you first join a WebinarJam session, the Control Panel will appear on the right side of your screen, as displayed below. However, the admin may turn off various elements, so some of these options may not be available during the webinar you are attending.  

This article will help you learn:

Read More about what you may need as an Attendee 

or Troubleshooting for Attendees

If you are a Webinar Owner you can also download the checklist from that link.

At the Top

If you look at the image below you'll notice at the top of the control panel the number of attendees, a "Request to speak" button and a green "sticky." Again this depends on what settings the admins have set. The green "sticky" is a message the admin wants to remain at the top of the screen for you, the attendee to see.


At the Bottom

If you look at the image above, you'll see at the bottom of the control panel you will be able to chat, mark a question, send a message to everyone or to admins, depending on the admin's settings. You can also Mute Chat and Hide or Show the refresh bar.




How Do I Refresh?

If you are having trouble hearing or seeing the webinar, you may want to refresh. Fortunately it's as simple as pressing the blue reconnect button at the bottom of the screen. If you don't see it, go to the right, click Hide to change it to Show, and the footer will show allowing you to refresh!






How Do I Chat?

If chat is enabled, you will see a box at the bottom of the Control Panel is a box that says "Write Your Message Here" as displayed below.




How Do I Ask a Question?

If you have any questions during the webinar, be sure to mark them as a question.

  1. Type your question in the Chat Box  (Marked #1 Below) 
    Then Click the Grey Comment box to the left.
  2. In the popup that appears, you can choose from Chat or Ask a Question (Marked #2 Below) 



Your question will be marked with an red question mark like below.




How Do Send a Message to Admins

If the admins have set it up, you can message just the admins.  You would simply click the "To Everybody" then you'll see a drop down that says "to Everybody" and "To Admins,."  Simply click that to change who the message will go to..




How Do I Request to Speak

Some webinar owners will allow you to speak during the webinar. You will need:

  • Laptop or Desktop
  • a microphone and camera or webcam.
  • At least 2 mbps internet upload speed 
  • Read more on these

If you have these things, AND the "request to speak" button is displayed, then you can ... well, request to speak.  simply click the button and if the webinar owner decides to let you in, you'll need to give both WebinarJam permission, and then you could be live on the webinar!!  

Click the link to more about what happens when you are called to be a guest speaker.




How Do I Mute the Conversation

If the chat is distracting you too much,click the Mute Conversation Button.

This will stop the chat from moving for you. If you click to turn it on again, you'll be taken to the current chat and see what people are talking about now.