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Kartra General Questions

Kartra FAQ


What are the system requirements?

Roosevelt once said “Nothing worth having comes easy.” — He clearly never tried Kartra!

You see, Kartra is software hosted in the cloud, a.k.a. Software as a Service (SaaS). This means we host the software for you. Even better, you don’t have to download a thing.

All you need is an Internet-connected computing device (Mac, Windows, Chromebook, Linux PC, even most of the latest tablets), and a recent version of any major browser (Chrome, Firefox, Safari, Opera, etc.). Navigate to app.kartra.com, log in with the credentials you received when you subscribed, and start building your online marketing machine. Easy and so worth it.



Which package should I choose?

We’re going to let you in on a little secret... all of our packages are equally valuable; they’re just sized for different business needs and budgets. The packages differ primarily by the number of contacts and monthly email sends, amount of monthly bandwidth, and the number of marketing assets you can have. As for Kartra’s amazing assortment of tools, features and benefits? Every package has complete access to them all. 

So, which package is right for you?  No need to freeze up with decision paralysis — simply put, pick the package that best matches the needs of your business with some wiggle room to grow. With Kartra’s easy monthly subscription model, you’re never locked into a package. Compare our packages here to choose the plan that’s right for you.



What does the monthly bandwidth include?

Your monthly bandwidth includes the uploading, downloading, hosting and streaming of images, files and video assets.

​For the math nerds out there, that means that if you have a 10mb video: it takes 10mb to upload it, 10mb to play it each time, 10mb to download and 10mb to store on Kartra’s servers. If you have a lot of video content, here is an excellent, free tool to compress your videos, while preserving great quality.

Anything you upload to your Kartra account goes towards your bandwidth numbers. This includes images and backgrounds uploaded to Kartra Pages, files in added to Kartra Memberships, or the Hosted Files that are attached to emails and download buttons.

To maximize your bandwidth:

  • Compress all videos
  • Compress or zip other files for delivery
  • Optimize images using a tool like ImageOptim (Free)
  • Periodically review your hosted files and images to remove unneeded files
  • Repurpose and Reuse your favorite backgrounds and images



How reliable is Kartra?

We understand that internet-businesses run 24/7 and any downtime is money lost.

So we’ve gone the extra mile to ensure the reliability of Kartra for your business. Kartra’s infrastructure runs on the best — top-tier storage and delivery providers including Rackspace®, Amazon, and SendGrid®. This is your assurance that Kartra will be there for you, day in and day out (meaning it’s always sunny skies and we’ll never rain on your parade).   Since Kartra alpha testing started in 2016, we have experienced under 3 minutes of downtime (during a planned and communicated system update).



What platforms and services does Kartra replace?

Are you ready? Grab a snack; it’s a long list: 

  • Email marketing campaign platform
  • Marketing automation platform (letting you build and automate your sales funnels)
  • Marketing page builders (landing pages, squeeze pages, sales pages, thank you pages, product launch pages, checkout pages, video sales letter pages, and more)
  • Membership portal builders
  • Shopping carts
  • Online form builders
  • Split testing and link tracking software
  • Helpdesk ticketing systems, including live chat
  • Video hosting (with advanced marketing features)
  • Affiliate management system
  • Campaign analytics platform
  • Custom programming to integrate your various marketing software platforms — Kartra seamlessly integrates all of the above already
  • Graphic designers — Kartra’s professional, stunning templates are designed to convert

Best of all, we didn’t skimp on basic versions for any of Kartra’s tools. Oh, no. In fact, each Kartra tool is full-featured, giving you the functionality of the leading platforms in each individual category — plus effortless integration with all of Kartra’s other full-featured tools. It’s the most complete yet easy-to-use online business solution you’ll find anywhere.



Do I need coding skills?

Not unless you want to learn them for fun. Kartra’s simple drag-and-drop interface and menu wizards let you do everything without any code whatsoever — from designing and launching your marketing pages, emails, forms and checkouts; to configuring your products, shopping carts, helpdesk, videos, and affiliate program.

Kartra makes it even easier for you with its wide variety of gorgeous, pre-designed templates for pages, emails, and forms, getting you going even faster with practically no effort.

Regardless of experience, anyone can easily build a complete online business presence in just a few hours. No code required, unless you’re a super awesome computer whiz who likes coding, in which case, you can add custom code to your pages if you choose.



Do I need design skills?

While it never hurts to have a good eye for the beautiful things in life, you definitely don’t need design skills to use Kartra.

In fact, we have a wide variety of gorgeous page, email, and form templates to instantly give your marketing assets that polished, professional look.  Just pop in your own copy, images, and colors, and launch your marketing assets in minutes.

Our team of expert graphic artists and internet marketing gurus crafted these stunning designs to help you attract the most customers and maximize conversions — effortlessly. It’s like having an elite marketing agency creating your assets for you — without any of the cost (Cha-Ching!).