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WebinarJam: Troubleshooting Your Monetized Webinars


I'm charging for registering, but why is it not working right?

When creating a webinar with WebinarJam you have the ability to charge for your webinar.


In this article, we will cover the steps on how to troubleshoot paid webinars using WebinarJam. If you haven't configured your paid webinar just yet, you can follow our guide here for more details on how to charge for webinars.


My Customer's Are Paying, But I Have No Registrants in Analytics!

This is what can be caused by your payment processor not redirecting your paid users to your post-payment page URL. We typically find this occurs with PayPal. However, it can occur with other payment processors as well. 

The best way to remedy this is to follow the advice provided above: send your users a Thank You email containing the post-payment URL. If they aren't redirected to the page, they can then finish their registration from the link within the email address.

You can copy this link from the setup and send it to your affected users in order to get them properly registered for the webinar. They will not need to pay again in order to do this. 


Can't I Just Link Them My Payment Processor Page First?

Yes. If you want to skip sending them to our registration pages, then having them go to your payment processor and back to our pages, you can simplify the process a bit. 

NOTE: Your users may still find a way to your registration page and through it attend your webinar for free. This is why we highly recommend following our steps instead of using this method. 

To do this, simply setup your shopping cart to have a "Registration Page" where users can pay for your webinar. Then, have this page redirect users to our post-payment URL provided within the setup. There, they can finish the registration and be all set! 

Again, we suggest adding the post-payment URL to your thank you emails in order to ensure the users receive the URL properly.