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WebinarJam: How to Send SMS Text Messages: Twilio Integration

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How Can I Send SMS Text Messages?

WebinarJam and EverWebinar are set up for SMS Messaging through Twilio.

When you create a Text Message on your webinar, you will be able to send what is called a "Last minute" reminder which is sent out 15 minutes before your webinar starts.

With WebinarJam, you can also send additional SMS Text messages from analytics.  

 

How do I integrate Twilio to WebinarJam or EverWebinar?

You can sign up for Twilio here: https://www.twilio.com/try-twilio. Their pricing is very reasonable. However, it is an optional feature and not necessary to run your webinars.

By integrating Twilio with WebinarJam notifications, you can send SMS Text and Voice Messages to those who want to get Webinar updates via their phone.

 


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How Do I Set up an Account With Twilio?

Twilio can seem a bit overwhelming, but we'll walk you through the steps to assist you.

Please note this is a third party program, and they may update and change how things look. 

Create a Twilio Account at https://www.twilio.com/try-twilio

Complete the required fields: name, email and password.

Click the "Get Started" button.

 

You will then need to verify you are human by sending yourself a verification code.

This will create a trial account which will only send messages to verified numbers in specific countries.

 

How Do I Get a Phone Number to Send Messages?

You'll need a phone number. Go to: https://www.twilio.com/console/phone-numbers/getting-started.

There, you'll see a big red button (see below) that says, "Get Your First Twilio Number".

 

 

This opens a pop up that will offer a phone number. You can choose to accept the number or choose a different one. You will need this number to integrate with WebinarJam. 

 


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What Information Do I Need to Integrate with WebinarJam or EverWebinar?

To Integrate with WebinarJam, you need three pieces of information.

To get this information, go to the Twilio.com/console.

Twilio Account SID

Under your Console Dashboard you will see the Twilio Account SID. Copy this code  (Marked #1 Below).

Twilio Auth token

Your Twilio Auth Token is hidden. To see the code press the "eye" icon, then you can copy it (Marked #2 Below).

Twilio phone number

Click the # Phone numbers section to go to the phone number page (Marked #3 Below), or go to Twilio.com/console/phone-numbers/incoming

 


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Get Your Phone Number

On the this page: Twilio.com/console/phone-numbers/incoming, you should see the phone number (Marked #2 Below).

If you don't see it, be sure you are on "Active Numbers" (Marked #1 Below) and be sure to have a phone number.

 

 


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How do I Integrate Twilio to WebinarJam or EverWebinar?

There are two places you can integrate Twilio.

 

How do I Add Twilio to My Profile?

Adding it here let's you use the Twilio Integration on all your webinars. 

Go to your profile (Marked with an arrow below).

 

When the popup opens, click Integrations (Marked #1 Below).

Click "SMS Gateways" (Marked #2 Below).

Your Twilio Account SID (Marked #3 Below), Your Twilio Auth Token (Marked #4 Below), and your Twilio Phone Number (Marked #5 Below) can be added here.

Do not include dashes in your phone number.

To send yourself a verification text, enter a valid phone number and press "Send Test SMS" (Marked #6 Below).

Press Connect  (Marked Connected Below).  To change your account press "Reset" (Marked #7 Below).

 

 


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How do I add SMS Messaging to a Specific Webinar?

To add Twilio only to a specific webinar, go to the Notifications section within your Webinar (Marked #1 Below).

Click "Call/SMS" (Marked #3 Below).

If you added Twilio to "My Profile" this information will automatically appear here. However, if you want to add a different account or limit the integration to specific webinars, you'll complete the form here.

Your Twilio Account SID (Marked #1 Below), Your Twilio Auth Token (Marked #2 Below), and your Twilio Phone Number (Marked #3 Below) can be added here.

Be sure to save (Marked #4 Below).

 


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How Do I Create a Text Message?

SMS (and voice) will only be delivered 15 minutes before the webinar. For the SMS message, be sure to remind your attendees to check their email to get the last minute link and any other last minute information (Marked #1 Below).

#LINK#

You can include #LINK# but the link may be long. So you will want to leave characters enough for when it changes from the shortcode to the attendees link. 

Note "Send Test SMS" will display #LINK# not the real link. This is similar to test emails as well. 

Click the "Send Test SMS" button to check your text (Marked #2 Below).

Save (Marked #3 Below).

Be sure to Confirm your notifications for the page to save.

SMS Notifications

 

 

 


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How Do I Send an Additional SMS Message?

With WebinarJam you can send an additional text message other than the "Last Minute" (15 minutes before) the webinar.

You will need to go to Analytics (Marked #1 Below), choose your particular WebinarJam Webinar (Marked #2 Below)and session (Marked #3 Below) then press "Go" (Marked #4 Below). Open the bottom section "Registrants & Attendees."

SMS Analytics

 

You can choose "SMS all" (To the Right of #2) or choose to message particular registrants by clicking the phone icon (Marked #5 Below).

NOTE: You will not see these options with EverWebinar. SMS via analytics is only available via WebinarJam

SMS Analytics

 


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What If I Have Issues with My Text Messages?

Countries Outside of the United States

If you are a country outside of the United States, SMS services may need to be enable the global permissions page and enable the country or number range you would like to send SMS messages to. Twilio has global permissions to protect your account from abuse.

https://www.twilio.com/user/account/settings/international/sms 

Why do I see #LINK#?

Be sure you used #LINK# all caps, not #link# or other variations.  If you are sending yourself a test message you will see the shortcode (#LINK#) not your link. Some phones or phone carriers prevent customers from receiving links via their mobile devices.

Carriers reserve the right to block out certain types of messages, or may block certain numbers, which they do to protect their users from spam.

Why are registrants are not getting messages?

We recommend checking Twilio Logs see: https://www.twilio.com/docs/api/messaging/debugging-common-issues

If it shows as sent it may be due to the phone carrier.  They may block certain types of messages, or may block certain numbers, which they do to protect their users from spam.

If you just created your Twilio account you may need to confirm your account, you will need to contact them on how to confirm your account.

Do you still have issues?

Please contact Support

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