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Changing Your Credit Card Information For WebinarJam or EverWebinar

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How to Change Your Credit Card

You can update your Credit Card information for WebinarJam or EverWebinar by visiting Credit Card Update.

You will need your order number and order email.

NOTE: This desk is for Credit Card updates ONLY and is not monitored.

Please be sure to use the Genesis Digital Support Desk for product issue/question tickets.


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Getting Your Invoice

You need your order number and order email on your invoice, which you can get from your WebinarJam or EverWebinar Dashboard, which is located at https://account.genndi.com/dashboard.

In the top right, click the person icon (Marked #1 Below). This opens your profile.

Click Billing (Marked #2 Below) to see a list of your invoices.  Click "Download" (Marked #3 Below). When the popup appears click "Open". This will allow you to view your invoice and gather your information. You will also have the ability to download the PDF.

 

WebinarJam Account Billing

 

Your invoice will look similar to below and contain the two pieces of information you need.

Your invoice number is in the upper right.

You will see the email you used when you bought in the "Customer Information" column.

WebinarJam Account Invoice
 

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Locate Your Order

Please Click the "Locate Order" Button on Credit Card Update Helpdesk.

Enter the information you got from your invoice.

  • Email used when you ordered
  • Order number.

If you cannot find your information, submit a ticket to the Billing Support Desk.

 


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Select Change Credit Card

On "What's your request"  (Marked #1 Below) choose "Change Credit Card" from the drop-down (Marked #2 Below).

NOTE: This desk is for Credit Card updates ONLY,  and is not monitored.

Please be sure to use the Genesis Digital Support Desk for product issue/question tickets.

 


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Changing Your Credit Card

You can see the last four digits of your current credit card number (Marked #1 Below).

To change your information, fill out your new Credit Card information.

To quickly go to your country, type the first letter in the "select country" box (Marked #2 Below). This will take you you Uganda. You can either scroll or press U a few times to go to United States.

To quickly go to your state, type the first letter in the "select state" box (Marked #3 Below).

 

 

 

Press Submit and your card will be updated. If you want to verify, go through this process again, and see what last 4 digits now show.


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